Technical Support - Frequently Asked Questions (FAQ)
OU E-Mail
Desire2Learn
WebEx Meeting
How do I reach my instructor?
The best way to reach your instructor is through email. Please use your OU email address for all correspondence with your instructor and CIDL. Emails and attachments may be lost if you try to correspond with your instructor using an outside email account, such as Hotmail, gmail, Yahoo, etc.
Here is a short video on methods of emailing your instructor within D2L.
For a printable pdf on how to use the roster to contact your instructor, click here.
I am experiencing some technological problems with the course. Whom do I contact?
Remember to contact your instructor if you have any questions about the content (for example, to clarify a concept or inquire about an assignment question).
If you are experiencing any sort of technical difficulty within the course, such as broken links or trouble accessing an item when you have completed all the prerequisites, you can either email the tech support team using our Contact Form or call CIDL at (405) 325-1921 or (800) 942-5702.
Be sure to include the following information in your email:
- Your name
- The course name and number
- A description of the problem you are experiencing, including any relevant information such as the Lesson or Assignment number.
How do I set up my OUnet account and my OU e-mail?
All students are provided with an OU email account. Before you can log into your email or your online course you will need to set up your email account. To do these please follow the following steps:
- Go to https://webapps.ou.edu/pass/.
- Click on the link that says New Users: activate your account here.
- Type either your Social Security Number, with no dashes, in the box that says SSN:(no dashes) OR
- type your OUNet ID in the blank marked OUNetID:, Your OUNet ID or your 4+4 is the first four letters of your last name and the last four numbers of your OU ID. You should have received a correspondence with this information on it.
- Place you date of birth in the space labeled DOB: (MM/DD/YYYY). You will need to use the following format, for example if your birthday was January 1, 1990 you would put 01/01/1990 in the space.
- Click Log In.
- Follow the instructions given.
Set up your e-mail account:Video
How do I check my OU email?
To access your OU email account:
- Go to http://exchange.ou.edu
- In the Username: (4x4): field, enter your OUNet ID.
- Type your password in the Password field. This is the same password you set when you activated your OUNet ID account, and the same one you use to access D2L.
- Click the Log On button.
If you have any problems with the OUNet ID Account Management System, please call (405) 325-HELP or (405) 325-4357 for assistance. This is the number for the main campus information technology help line.
Access your OU email account:Video.
What are the office hours for the Center for Independent and Distance Learning?
Our office hours are Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
How do I access D2L?
To access Desire2Learn you will need to follow these steps:
- Go to learn.ou.edu.
- Place your 4+4 in the box that says Username.
- Type your password in the box that says Password.
- Click Login.
Logging onto Desire2Learn Instructions.
How do I take a quiz/complete an assignment in D2L?
Generally, quizzes and/or assignments can be accessed by clicking on a link contained within the lesson. Quizzes/Assignments can also be accessed in the following way:
1. Click on Quizzes on the navigation bar.
2. Click on the name of the quiz you want to take. Read the instructions for taking the quiz.
3. Click on Start Quiz! A pop-up window will appear with information; read it, and then click OK when you are ready to take the quiz.
4. As you are taking the quiz, be sure to save your answers. There is a gray Save button to click after each question (recommended) or a Save All Responses button at the bottom of the page. When taking a quiz with multiple pages, the answers will automatically save each time you click the directional arrow to go to the next page.
5. When you are finished taking the quiz and all answers have been saved, click on Go to Submit Quiz.
6. The screen will change and ask you to confirm. Click the button Submit Quiz. A pop up will appear, click OK.
There is an assignment for the lesson I am working on, but I can't find it or access it. Why can't I access my assignment?
Many instructors require that you submit your work in order. Certain links for lessons, quizzes, or dropbox folders will not become visible to you until you have completed all of the previous work.
If you have just completed all the prerequisites, it may take a few minutes for the system to process, so please wait a moment and try again.
If you are certain you have completed all the prerequisites and have given the system ample time, please contact us at CIDL: (405) 325-1921 or (800) 942-5702, Monday through Friday, 8 a.m. to 5 p.m., Central Standard Time.
I need to upload an assignment to the dropbox. What do I do?
The instructions are slightly different depending on the
type of course you are taking. Click on the appropriate link to watch a video
on how to name your file and upload it to the Dropbox.
Online
High School Course: Dropbox Instructions Video
Online
College Course: Dropbox Instructions Video
Print
Course: Dropbox Instructions Video
I want to look at my graded assignment/quiz. How do I view the answers and feedback?
1. On the course Navigation Bar, click on the link labeled Quizzes:
Start Here | Course Home | Content | Quizzes | Grades | Roster
2. Scroll down and find the Assignment you would like to view.
3. Scan across the page and find the  icon and click on it.
4.You will come to a page that lists your name, the heading Individual Attempts, and the link Attempt 1.
5. Click on the Attempt 1 link to see your graded quiz.
Click here for printable pdf instructions on viewing graded assignments and grades.
I want to know how I am doing. How do I look at all my grades?
- On the course Navigation Bar click on the link labeled Grades
Start Here | Course Home | Content | Quizzes | Grades | Roster
- Depending on the grading scheme of your course, you will see some or all of the following(AN EXAMPLE):
Points will show what grade you earned ���out of ��� points possible.
Weight Achieved shows how many points toward the final grade you earned
Grade shows what you earned on this assignment.
Comments will be there if the instructor left any when s/he graded the assignment.
Click here for printable pdf instructions on viewing graded assignments and grades.
Can I see the correct answers to exam questions?
Yes, but it must be done under proctor supervision and you cannot take notes.
If you are near the CIDL testing center, make an appointment to come in and view your exam. The phone number is (405) 325-1921.
If you take your exams with a proctor, your proctor must be present when you view the exam, and you must make arrangements with the testing center at CIDL to be able to access your exam.
What is WebEx Meeting?
WebEx Meeting is a web site you will use to meet with your instructor and classmates at scheduled times if you are in a fixed schedule course. This web site allows you to communicate with the instructor and other students as well as participate in discussions and view presentations.
How do I check for the proper plug ins for WebEx Meeting?
WebEx Meeting requires various plug ins that need to be present for the software to work properly. You will need to check for these.
To do this please follow these steps:
- Click on the meeting link through your e-mail.
- The log in page for the WebEx meeting will load.
- Below the login boxes you will see a link that says "click here". Select this link.
- This opens the "Verify Rich Media Players" dialog box. Click on the "Check Now" link next to the Flash Player 6.0 or later.
- A security window will appear, click Yes.
- The Check Flash Player will open and you should see a Flash animation in the window. If you do not see the Flash animation click on the link provided and follow the instructions given. If your Flash player is installed correctly, click the Go Back button.
- Repeat steps 4 - 6 for the Windows Media player and the Quicktime Player.
Checking WebEx plug ins - Video
How do I access WebEx Meeting?
You should receive an email inviting you to participate in a WebEx Meeting. To access your meeting please do the following:
- Click on the link under "To join meeting".
- Enter your name in the space provided.
- Place your email address in the next box.
- The password should already be entered.
- Click "Join Now".
- An Information bar may appear, click on the bar and follow the instructions given. If a bar does not appear, then click on the "Click Here" button following the instructions on the page.
- A file download box will appear, click Run.
- You will see the file download.
- Another file download box will appear, click Run again.
- The "Preparing Meeting Manager" window will appear. You may have to wait a few minutes while the WebEx Meeting is started.
- You will then see the "Meeting in Progress" screen. Do not close this window, or hit the refresh or back button as this will exit you out of the WEbEx Meeting.
- The WebEx Meeting screen will appear with the panels on the right hand side.
If you have any issues logging onto the WebEx Meeting system, please call 405.325.1921.
Accessing WebEx Meeting Instructions: Video
How do I get my microphone to work in WebEx Meeting?
WebEx Meeting uses a technology called Voice over IP, or VOIP. You can set it up by following these simple instructions:
- Make sure your microphone is plugged in and working.
- Next, in your WebEx Meeting screen click on "Communicate" --> "Audio Setup Wizard".
- The Audio Setup Wizard dialog box will open.
- Click Next.
- Select your recording device and your playback device from the drop down menus.
- Click Next.
- To adjust your speaker volume click the "Play" button. You will hear a narration, while this is playing move the slider to adjust your volume.
- Click Next.
- Now you will set up your microphone. Click the red "Record" button and talk into your microphone.
- Use the slider bar to adjust the microphone level so it is just below the red range on the meter.
- Click play to to check how the playback sounds on the audio.
- When you are finished click Next.
- If you are using headphones, select "Headphones". If you are using Desktop or Laptop speakers select "Desktop or Laptop Speakers" NOTE: If you are using Desktop or Laptop speakers you will have to click the CTRL button on your keyboard to speak.
- Click Next.
- On the "Advanced Options" make sure both "Automatic Gain Control" and "Acoustic Echo Cancellation" is selected.
- Click Next.
- You have successfully set up your microphone and speakers ...click Finish.
- To join an audio conference click on Communicate --> Integrated VOIP --> Join Conference.
If you have any technical difficulty please call 405.325.1921.
Instructions on Setting Up Microphone: Video.
What are the different panels in WebEx Meeting?
There are several panels you will use in WebEx Meeting.
- Participants Panel
This panel is located on the top right hand side of the WebEx meeting window. This is where you will find a listing of your instructor and classmates. If you want to get your instructor's attention click the "Raise Hand" button. Once your question has been answered, click "Lower Hand".
- Chat Panel
This panel allows you to speak with the Instructor/Presenter and the Moderator/Host. To communicate type in the box and click the "Send Button".
- Video Panel
You can view your instructor by opening the Video panel, click the arrow in the left hand corner of the panel. If you have a web camera click the "Send Video" to allow others to see your video.
- Notes Panel
You can take notes during the class by opening the Notes Panel. These will be saved as part of the transcript for the WebEx meeting. To save notes go to File --> Save --> Notes.
Different Panels in WebEx: Video
What does the "SHARING" button do?
The "SHARING" button in WebEx Meeting allows you to view and interact with the information on another individual's computer. Usually this feature will be used just to view the instructor's screen. The instructor will tell you if interaction will be needed. When a screen is shared the screen may flash for a few seconds and then you will see the instructor's screen. You can request to share an individual's computer by following these steps:
- While in the sharing mode, click on the green "SHARING" button.
- Select "Request Remote Control" from the drop down menu. The instructor will give you permission if they choose.
- When you want to give up control, click the Sharing button again and click "Give up Remote Control".
NOTE: When your WebEx meeting is in "sharing" mode you can access all the panels by clicking on the appropriate button on the tool bar. If you are not sure what each button does, place your cursor over the button and a description will appear.The tool bar will look like this: 
"SHARING" Button: Video
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